FAQs
General
What is Nuvont’s contact info?
What are the business hours?
Where does Nuvont provide service?
What if I am moving?
Sales
What are the prices and packages available?
What payment options are available?
What services does Nuvont provide?
Are there installation fees?
Porting
How long will it take to port my number?
Do I need to cancel my service with my previous provider?
How do I know when my number has been ported?
Do you run new lines through my house during installation?
Do I need special phones for Nuvont’s service?
Do I need a modem for my computer?
Can I keep my existing telephone number?
Do you hook up the internet to all of the computers in my house?
How do you bill?
How long does the installation take?
Do I need to be there during installation?
Does each TV need a receiver?
Can I use my phone/internet/television at the same time?
Telephone
What telephone features are available? How can I change features from my phone?
What is VoIP?
Where do I access user guides?
What is E911? How does E911 work?
Internet/Email
Where do I access user guides?
Television/Video
What television/video options are available?
General
What is Nuvont’s contact info?
Our mailing address is
1812 North 1120 West
Provo, Utah 84604
Main 801.623.5000
Customer Service 801.623.5200
Sales 801.623.5462
Fax 801.377.3115
Email Customer Service at service@nuvont.net
Email Sales at sales@nuvont.net
What are the business hours?
Office Hours
Monday-Friday
9am-5pm
Customer Service
Monday-Friday
8am-9pm
Saturday
9am-4pm
Where does Nuvont provide service?
Nuvont Communications provides VoIP digital telephone service Nationwide. If you have a high speed internet connection available you can get digital phone with Nuvont.
Fiber Optic service is only available to our customers in Utah where the Fiber Optic Network has been constructed. Available areas include all of Provo, and parts of Orem, Payson, Lindon, Murray, West Valley and Midvale. Call a Customer Service Representative to find out if Fiber is available in your area. 801-623-5200.
What if I am moving?
If you are moving please contact Customer Service at 801-623-5200 or service@nuvont.net. Please contact us at least two weeks prior to your move to ensure your service will be available when you move into your new home.
Sales
What are the prices and packages available?
For our digital telephone prices and packages, click here.
For our high-speed internet packages and prices, click here.
For our digital television packages and prices, click here.
What payment options are available?
Nuvont accepts Visa, Mastercard, American Express and Discover.
We also accept ACH payments (directly from a checking account).
Payments can be made online, over the phone or can be mailed to:
Nuvont Communications
Billing Department
1812 North 1120 West
Provo, Utah 84604
Please do not send cash.
What services does Nuvont provide?
Nuvont provides nationwide digital phone, and in select areas, ultra-high speed internet, and digital television. Click here to learn more about our services.
Are there installation fees?
There are no installation fees for a basic installation. On the Fiber Optic Network basic installation consists of a phone line, an internet line and one television. Each additional TV will be $25. (Video is available only to customers in Provo, Utah)
Porting
How long will it take to port my number?
Typically it takes less than 21 days to port a number.
Do I need to cancel my service with my previous provider?
It is very important that you do not cancel your phone service with your previous provider if you are keeping your same number. Your account with the previous provider will automatically be cancelled when your number ports.
You will want to cancel your previous internet and/or cable provider at the time of installation.
How do I know when my number has been ported?
Your previous phone provider will send you a final bill. At this point your phone number has been ported to Nuvont.
Do you run new lines through my house during installation?
As much as possible we will use existing lines for your telephones. We will run one CAT5 internet line to a point of your choosing. Additional lines will add to the size and complexity of an install, but our trained technicians are experts in clean, quick, professional installation.
Do I need special phones for Nuvont’s service?
All of your current phones will work with our service; you will not need to buy any new phones.
Do I need a modem for my computer?
No modem is needed. The internet connection goes directly through an Ethernet connection from the wall to the computer.
Can I keep my existing telephone number?
Yes. We can port your phone number from your current provider. Just give us the information and we’ll take care of the rest. If you decide to keep your number there will be a $29.99 porting fee. Many of our customers choose to get a new number. There will be no cost for a new phone number.
Do you hook up the internet to all of the computers in my house?
It is your choice how many computers in your home will have access to the internet. We hardwire (run a direct line) to the main computer. From there you have a few options. The best option is to purchase a wireless router and run your network wireless. The other option is to run lines to each computer you want directly connected. We can run lines to additional computers at a rate of $50.00 each.
How do you bill?
We will email your monthly statement. We have simplified the payment process through a monthly auto-pay. Any major Credit Card or a checking account can be set up for your monthly payment.
How long does the installation take?
Because we want everything to work perfectly and be professional, the installation process is no small task. You can expect the normal install to take 2 to 4 hours.
Do I need to be there during installation?
Installation is a two step process that will require two separate days. The first stage will include the installation of a box within the home. During the second stage we run the wires through the house and to the phone box. Someone over the age of 18 is required to be there during the entire process of both installations.
Does each TV need a receiver?
In order to translate the light signal as it comes across the network we use a set top box with each TV. A line will be run to each set top box, which will then connect to your TV.
Can I use my phone/internet/television at the same time?
Yes. Fiber optics allow for large amounts of data, whether that is video, data or voice.
Telephone
What telephone features are available? How can I change features from my phone?
The most basic of these features can be accessed from your phone. These basic features include:
Voice Mail Access *98
Caller ID Suppression (next call) *67
Automatic Recall *69
Cancel Call Waiting (next call) *70
Do Not Disturb Activation *78
Do Not Disturb Deactivation *79
The following features will be available at a future date through MyNuvont.com:
Selective Call Rejection List Update
Follow Me On
Find Me On
Call Forwarding Busy Line Reactivation
Call Forwarding Don’t Answer Reactivation
Drop Last Added Party
Call Hold
Call Forwarding Variable Activation
Selective Call Rejection Activation
Distinctive Ringing Activation
Selective Call Acceptance Activation
Automatic Callback Activation
Call Forward Variable Reactivation
Call Forward Variable Deactivation
Speed Dialing Single Digit Change List
Speed Dialing Two Digit Change List
Anonymous Call Rejection Activation
Selective Call Rejection Deactivation
Distinctive Ringing Deactivation
Caller ID Delivery
Selective Call Acceptance Deactivation
Automatic Callback Deactivation
Anonymous Call Rejection Deactivation
Automatic Recall Deactivation
Call Forwarding Busy Line Activation
Call Forwarding Busy Line Deactivation
Call Forwarding Don’t Answer Activation
Call Forwarding Don't Answer Deactivation
What is VoIP?
VoIP stands for Voice over Internet Protocol. Simply put, VoIP is digital phone service over the internet. VoIP is the future of your home phone. It is more efficient than your traditional phone line and has infinite possibilities as the technology continues to expand.
Where do I access user guides?
Click here to access our product user guides
What is E911? How does E911 work?
Click here for some very important information on E911.
Internet/Email
Where do I access user guides?
Click here to access user guides
Television/Video
What television/video options are available?
Nuvont provides IPTV for our customers in Provo, Utah. If you live outside of this area Nuvont has a relationship with a Digital Satellite provider giving our customers the opportunity for discounts on digital satellite TV service.
